Bluetooth connection issues with the GP-PWM-30-UL
Reported issue is the customer receives the unit, installs it and initially connects to the device. However, after using it for a short period of time (week or so) they can no longer connect to the device. The following steps can be used to troubleshoot the problem for both iOS and Android devices.
These steps should be performed with a Go Power! Technical support person on the phone or on chat so any questions can be answered.
If the Bluetooth symbol is on this indicates that the GP-PWM-30-UL thinks it is connected to a device. Before beginning troubleshooting, try to make sure that the app has been force closed and Bluetooth is turned off on all devices that have been paired with the GP-PWM-30-UL.
If the Bluetooth symbol does not disappear on the GP-PWM-30-UL please contact Go Power! technical support as there may be a hardware issue with your GP-PWM-30-UL.
If using an Android phone and location is not enabled you may not be able to connect to the controller. Try turning on GPS or location by opening Setting>Security>Location. If not using an Android phone then skip this section.
Delete the app on the iPhone using the following steps.
1. Hold the icon down until it flashes with an X in the upper corner as shown in the picture below.
2. Press the “X” to delete the app.
Then, try re-installing the app from the iOS store by clicking here.